I'm Bernard Reisman, a Level 3 IT Support specialist and Service Delivery Manager. I've spent my career on both sides of the headset — hands-on-keyboard fixing what's actually broken, and managing the people and processes that keep support operations running smoothly at scale.

Day to day, that means owning the escalations too complex for front-line queues, keeping infrastructure stable, and making sure the teams around me have the tools and process to resolve issues quickly. I care about fixing the actual problem, not just closing the ticket.

Outside of the day job, I help friends and family with the same level of care I'd give any client — which is what this page is for. If you've got something acting up, click the button above and I'll take a look.